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DEPARTMENTCONTACT INFORMATIONDESCRIPTION
Client Advocate Desk – Powered by MAXEX[email protected]
1-800-450-3868, Option 1               
MAXEX plays a critical role in loan funding and ensuring we have the most efficient loan management experience possible. Please reach out to your dedicated Arch Private Channel Client Advocate Team anytime you need help with a loan in process for purchase.
Lock Desk[email protected]
1-800-450-3868, Option 4
Arch Mortgage Funding’s Lock Desk team is here to help during the business hours of 9am- 7pm ET.
Sales Support[email protected]
1-800-450-3868, Option 2
Anytime you would like to connect with our sales team please reach out. We are here to help with questions and resources to help navigate your funding partnership.
Underwriting and Credit Team[email protected]
1-800-450-3868, Option 3
Our underwriting and credit team is here to help you navigate the Arch Mortgage Funding guidelines, matrixes and loan scenarios. Reach out to us for one-on-one review of your loan questions.

The Power of Our Partnerships

The Arch Mortgage Funding (AMF) private channel experience is powered by MAXEX — a digital mortgage exchange that connects lenders and investors to a single clearinghouse  to provide fast, efficient liquidity. This partnership is designed to provide you with quick funding, efficient due diligence and quality loan delivery.

DEPARTMENTCONTACT INFORMATIONDESCRIPTION
Desiree Sayne[email protected]AMF Client Advocate
Settlement Services[email protected]For questions regarding the funding process of a loan please reach out to our transaction processing team powered by MAXEX.
Servicing[email protected]For questions related to the servicing transfer of a loan in process please reach out to our servicing team powered by MAXEX.
Trailing Documents[email protected]For questions related to the trailing documents needed to clear third party review please reach out to our trailing docs team powered by MAXEX.
Collateral Transfer[email protected]For questions related to the delivery of your collateral package please reach out to your collateral team powered by MAXEX.

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