Where to Go for Assistance
We understand that a change in circumstances or unexpected events can make it difficult to meet your obligations.
Contact your Lender
- If you are experiencing a change in circumstances including financial hardship you can contact your lender to request assistance.
- You can contact your lender directly or find your lender’s contact details via the Australian Banking Association’s Financial Assistance Hub.
Additional Support
If you need extra help, you can access the following free and confidential financial counselling resources:
- Visit or call National Debt Helpline on 1 800 007 007.
- Visit ASIC MoneySmart.
Information
Arch LMI as used on this website refers generically to our mortgage insurance operations in Australia. Arch’s mortgage insurance operations in Australia are conducted through Arch Lenders Mortgage Indemnity Limited (Arch Indemnity) (ABN 60 074 042 934), our licensed LMI insurer for Australia with an Australian Credit Licence 388077, and Arch LMI Pty Ltd (ABN 60 601 356 174), which acts as a service company for Arch Indemnity and holds AFSL 549020.
The Australian Prudential Regulation Authority (APRA) has authorised Arch Lenders Mortgage Indemnity Limited as a lenders mortgage insurer.