Arch Mortgage | USMI - Contact Us

Contact Us

Arch MI values our relationship with customers, so communication is a top priority. The Arch MI teams that support your needs are readily accessible by phone, fax or email.

Find your Account Manager.

View a PDF version of the chart below.

DEPARTMENT	CONTACT INFORMATION	DESCRIPTION
Sales/Relationship Management	View our sales map.	Arch MI Account Manager directory.
Corporate Headquarters (General)	P: 800-909-4264 F: 800-490-6757 E: [email protected]	Arch MI’s team of home office professionals provides customers with operational, risk management, marketing and technology support — so you get solutions that work for you.
Contract Underwriting	P: 800-603-3565 8 a.m.–8 p.m. ET E: [email protected]	General service information. Status inquiries. Questions on conditions. Portal access. Rush requests.
Claims	P: 877-642-4642, Option 4 8:30 a.m.–5 p.m. ET E: [email protected]	Assistance with claim filing. Provide required claim documentation. General claims inquiries.
Underwriting Network Support (Non-Delegated)	P: 877-642-4642, Option 1 8 a.m.–8 p.m. ET E: [email protected]	Confirm receipt of new loan. Check loan status. Confirm receipt of conditions. Change a loan in progress. Check on current turn times. Request a loan to be expedited. Underwriting scenarios. Password resets and new user setups.
MI Operations (Delegated)	P: 877-642-4642, Option 2 8 a.m.–8 p.m. ET E: [email protected]	Pended delegated MI application questions. Commitment and Certificate of Insurance questions.
Policy Servicing	P: 877-642-4642, Option 3 8 a.m.–8 p.m. ET F: 800-253-8432 E: [email protected]	Billing and payment inquiries. Cancellation requests. Loan sales and servicing transfers. Loan closing dates. Set up electronic billing. Coverage reinstatements and commitment extensions.
Default Reporting	P: 877-642-4642, Option 3 8 a.m.–8 p.m. ET E: [email protected]	Notice of default (NOD) filing assistance. Set up automated default reporting (ADR). Inquire about general default reporting.
Loss Mitigation	P: 877-642-4642, Option 4 8:30 a.m.–5 p.m. ET E: [email protected]	Submit loss mitigation workout for approval. General loss mitigation inquiries.
Loss Recoveries	P: 800-334-0296, Option 5 8 a.m.–5 p.m. ET E: [email protected]	Assistance with accounts where Arch MI is attempting to recover losses. Assistance for borrowers.
Quality Control	P: 888-844-6787 8 a.m.–5 p.m. ET E: [email protected]	Post-Closing Quality Reviews: Delegated loans. Non-delegated loans (closing packages). Delinquent loans. QC rescissions. Lender self-reported loans. Pre-Closing Quality Reviews: Non-delegated loans. Contract loans.