Encompass Help

Get Help with Encompass from Arch MI’s Jim Rizzo

ICE Mortgage Technology Encompass® is one of the most popular loan origination systems, but it can be tricky to navigate.

  • Do you have questions about best practices for controlling your environment in Encompass?
  • Are you experiencing unexpected glitches?
  • Do you want to customize your dashboard to gain efficiencies?

Avoid wasting time by attempting to resolve these issues yourself. Instead, take advantage of our free consultation service with Arch MI’s resident expert, Sr. Certified Encompass Administrator Jim Rizzo.

Call Jim During Office Hours on Wednesdays and Fridays

Jim has spent over 12 years mastering the intricacies of Encompass to become our own in-house go-to resource. He can answer your questions, offer useful tips and coach you through more complex scenarios.*

Jim Rizzo: Here to Help with Encompass
336-464-3206

When to Call:
“Widget” Wednesdays: 1–4 p.m. ET
“Fix-It” Fridays: 9 a.m.–Noon ET

For information on upcoming Encompass webinars, please visit our Course Offerings page.

Our Encompass Support Is Unique

We’re the only mortgage insurance company to offer in-house Encompass advice to customers. This free service is part of our commitment to provide exceptional, above-and-beyond support. Increase your efficiencies and reduce delays by outsourcing all your Encompass questions to Jim.

Questions? Contact your Arch MI Account Manager.

* Arch MI strives to provide accurate information as part of this new technical support function; however, it is not intended to be official advice and is not a replacement for Ellie Mae Encompass support staff consultations. All information provided by Arch MI is without any warranties, expressed or implied.