Policy Servicing
Notices
Arch MI Policy Servicing offers the tools and resources to help you improve efficiencies and reduce costs:
- CONNECT makes it easy to access current policy status, policy maintenance, portfolio reporting, online default reporting and claims filing.
- A customer service representative is your point of contact for all activation, billing and policy maintenance questions and activities.
- Arch MI offers a number of ways to update policies and report defaults electronically via EDI, XML and spreadsheet.
Related Links
- Arch MI Servicing Reference Manual (PDF)
- Servicer Third Party Release Form (PDF)
- Modification Request Form (PDF)
- Modification Guide (PDF)
- Partial Release/Assumption Request Form (PDF)
- Instant Modification Program Request Form (PDF)
The Instant Loan Modification form should only be used for the purpose of modifying any loan instruments that contain a reset or conversion clause, such as a balloon reset or an ARM loan with a conversion to a fixed rate.
Contact Policy Servicing
- Phone: 877-642-4642 (Option 3)
- Fax: 800-253-8432
- Hours: 8 a.m.–8 p.m. ET
- [email protected]
Get Help With
- Billing and payment inquiries.
- Cancellation requests.
- Loan sales and servicing transfers.
- Loan closing dates (including HARP).
- Electronic billing setup.
- Coverage reinstatements and commitment extensions.
Premium Remittance Addresses
Please remit premium to the lockbox addresses below for Arch MI and United Guaranty certificates or reach out to the Policy Servicing team at [email protected] for electronic instructions.
| For Loans Insured by Arch Mortgage Insurance Company | For Loans Insured by United Guaranty Residential Insurance Company |
|---|---|
| Standard mail delivery: Arch Mortgage Insurance Company P.O. Box 745451 Atlanta, GA 30374-5451 | Standard mail delivery: United Guaranty Residential Insurance Co P.O. Box 744523 Atlanta, GA 30374-4523 |
| Overnight Delivery Address (UPS, FedEx, etc.): Bank of America Lockbox Services Arch Mortgage Insurance Company Lockbox #745451 6000 Feldwood Road College Park, GA 30349 | Overnight Delivery Address (UPS, FedEx, etc.): Bank of America Lockbox Services United Guaranty Residential Insurance Co Lockbox #744523 6000 Feldwood Road College Park, GA 30349 |
Servicing Reports
The Monthly Servicing Report is defined in the Master Policy. If a servicer would like to submit the Servicing Report, Arch MI will accept either the comprehensive (169 Field) or minimum version (32 Field) of the Mortgage Insurance Loan Activity Report (MILAR) template.
While we do not require the MILAR, we encourage its submission as it is a valuable tool in reconciling aspects of your portfolio.
*Please note that Default Reporting is required. For more information regarding monthly delinquency reporting, please visit the Arch MI Default Reporting page.